{"id":6224,"date":"2026-01-08T12:23:01","date_gmt":"2026-01-08T09:23:01","guid":{"rendered":"https:\/\/celsiumwellness.es\/?page_id=6224"},"modified":"2026-10-12T21:46:48","modified_gmt":"2026-10-12T18:46:48","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/celsiumwellness.es\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6224\" class=\"elementor elementor-6224\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb13bc9 celsium_solid_page e-flex e-con-boxed e-con e-parent\" data-id=\"5fb13bc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61dc17af elementor-widget elementor-widget-text-editor\" data-id=\"61dc17af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Last updated:<\/strong> 25 September 2026<\/p><p><strong>Previous version:<\/strong> 3 September 2026<br \/>This policy explains what personal data we collect, why, what our legal basis is, who we share it with, how long we keep it, and the rights you have. If you only want to know about cookies and tracking, see our <a href=\"\/cookie-policy\/\">Cookie Policy<\/a><\/p><p>.<\/p><h2>1. Who we are<\/h2><p>The controller of your personal data is:<\/p><p><strong>K\u016brinys sau, UAB<\/strong>, trading as Celsium Wellness<br \/>Company code 304375303<br \/>Gedimino pr. 20-20, LT-01103 Vilnius, Lithuania<br \/>Email: <a href=\"mailto:hello@celsiumwellness.com\"><span class=\"notranslate\">hello@celsiumwellness.com<\/span><\/a><\/p><p>&#8220;We&#8221;, &#8220;us&#8221; and &#8220;our&#8221; mean K\u016brinys sau, UAB. This policy covers celsiumwellness.com and all its language versions, our email programme, and any form, quiz or checklist we publish.<\/p><p>We have not appointed a Data Protection Officer, because the nature and scale of what we do does not require one. Questions about your data go to the email address above and are answered by the people who run the business.<\/p><h2>2. What we collect<\/h2><h3>2.1 Data you give us<\/h3><ul><li><strong>Email address<\/strong>, when you ask for a guide or checklist, subscribe, or contact us.<\/li><li><strong>Order and delivery details<\/strong>: name, billing and delivery address, phone number, and the contents of your order.<\/li><li><strong>The content of your messages<\/strong>, when you email us, use a contact or enquiry form, or reply to one of our emails.<\/li><li><strong>Country or region<\/strong>, where a form asks for it so we can send you rules that actually apply to you.<\/li><\/ul><h3>2.2 Data we collect automatically<\/h3><ul><li><strong>IP address, browser and device information, and approximate location<\/strong> derived from the IP address. We work out which country you are in on our own server, using GeoLite data from MaxMind, so we can show prices, currency and delivery options for your region. Your IP address is not sent to MaxMind for this. This product includes GeoLite Data created by MaxMind, available from <a href=\"https:\/\/www.maxmind.com\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maxmind.com<\/a>.<\/li><li><strong>Pages you view on our site, and when<\/strong>, including which links you click in our emails.<\/li><li><strong>How you use a page<\/strong>: where you click, how far you scroll and how you move through it, recorded as anonymised session recordings and heatmaps by Microsoft Clarity, with anything you type into a form masked. This runs only if you accept analytics cookies.<\/li><li><strong>Cookies and similar identifiers.<\/strong> What each one is and how long it lasts is in the <a href=\"\/cookie-policy\/\">Cookie Policy<\/a>.<\/li><li><strong>Consent evidence.<\/strong> When you tick a consent box we record the time, your IP address, your browser user agent, which form you used and the wording it carried. We are required to be able to demonstrate your consent, and this is how we do it.<\/li><\/ul><h3>2.3 Data we ask you not to send us<\/h3><p>We sell saunas and wellness rooms, and people sometimes tell us about a health condition when explaining what they need. <strong>Please do not send us health information.<\/strong> We do not ask for it, we do not need it to advise you, and we do not record it against your marketing profile. If you include it in a message anyway, we use it only to answer that message and we delete it on the retention schedule in section 8.<\/p><h2>3. Why we use it, and our legal basis<\/h2><p>We use a separate legal basis for each purpose, as set out below.<\/p><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">Purpose<\/th><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">Data used<\/th><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">Legal basis<\/th><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Sending you a guide, checklist or other resource you asked for<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Email address, consent evidence<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, Art 6(1)(a) GDPR<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Marketing email: guides, planning and siting advice, product news and offers<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Email address, country, engagement history<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, Art 6(1)(a) GDPR, and the ePrivacy rules as implemented in your country<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Deciding which of our content to send you, based on what you click (see section 4)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Email and site engagement, country, interest tags<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, Art 6(1)(a) GDPR<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Taking, fulfilling and delivering your order, and supporting you afterwards<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Name, contact details, address, order contents<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Performance of a contract<\/strong>, Art 6(1)(b) GDPR<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Answering an enquiry that does not lead to an order<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">The message and your contact details<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Legitimate interests<\/strong>, Art 6(1)(f): responding to someone who contacted us<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Accounting, tax and statutory record keeping<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Order and payment records<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Legal obligation<\/strong>, Art 6(1)(c) GDPR<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Analytics: understanding how the site is used so we can improve it<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Cookies, IP address, pages viewed<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, given through the cookie banner<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Session recordings and heatmaps, to see how pages are actually used and where they fail<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Clicks, scrolling, mouse movement, pages viewed, device information<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, given through the cookie banner<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Advertising and remarketing on Google and Meta<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Cookies and advertising identifiers<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Consent<\/strong>, given through the cookie banner<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Protecting our forms from automated abuse<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">IP address, browser signals, reCAPTCHA score<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Legitimate interests<\/strong>, Art 6(1)(f): keeping our systems and mailing list free of automated signups<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Establishing, exercising or defending legal claims<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Whatever is relevant to the claim<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Legitimate interests<\/strong>, Art 6(1)(f)<\/td><\/tr><\/tbody><\/table><p>Where we rely on legitimate interests we have considered whether our interest is outweighed by your rights, and concluded it is not. You can ask us for the reasoning behind any of those assessments, and you can object to processing based on legitimate interests at any time (section 9).<\/p><h2>4. How we decide what to send you<\/h2><p>We would rather send you one useful email than five irrelevant ones, so we pay attention to what you actually engage with.<\/p><p><strong>What this means in practice.<\/strong> When you click a link in one of our emails, or visit certain pages on our site, we record that and use it to group you by the kind of thing you appear to be interested in, for example the practical side of planning and installation, design and materials, or the performance and recovery side. If you tell us your country, we use it so you get rules and delivery information that apply where you are. Nothing else is inferred, and no decision with a legal or similarly significant effect is ever made about you automatically.<\/p><p><strong>This is profiling for direct marketing purposes, and you have an absolute right to object to it.<\/strong> No balancing test applies and we do not get to argue. Tell us and it stops, or unsubscribe and everything stops together. See section 9.<\/p><h2>5. Marketing email, and how to stop it<\/h2><p>We only send marketing email to people who asked for it. When you subscribe, we send you a confirmation email and <strong>you are not subscribed until you click the button in it<\/strong>. That step exists so that nobody can add your address but you.<\/p><p>Every marketing email we send carries a working unsubscribe link and identifies us as the sender. Unsubscribing takes one click, needs no login, and stops the whole programme including the profiling described in section 4. You can also email <a href=\"mailto:hello@celsiumwellness.com\"><span class=\"notranslate\">hello@celsiumwellness.com<\/span><\/a> and ask us to stop.<\/p><p>Withdrawing your consent is as easy as giving it, and it does not affect anything we lawfully did before you withdrew.<\/p><h2>6. Who else receives your data<\/h2><p>We do not sell your personal data and we never will. We share it with the service providers below, who process it on our instructions under a written contract.<\/p><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">Who<\/th><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">What they do for us<\/th><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">Where they process<\/th><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Omnisend<\/strong> (UAB Omnisend)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Sends our marketing email, stores our contact list and consent records, and records which of our emails and pages you engage with<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EEA, with any transfer outside it covered by the safeguards in section 7<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Google<\/strong> (Google Ireland Ltd and Google LLC)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Google Analytics, Google Ads including conversion measurement and remarketing, Google Tag Manager, reCAPTCHA on our forms, and YouTube where a video is embedded on a page<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU and USA<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Microsoft<\/strong> (Microsoft Ireland Operations Ltd and Microsoft Corporation)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Microsoft Clarity: anonymised session recordings and heatmaps showing how pages are used<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU and USA<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Meta<\/strong> (Meta Platforms Ireland Ltd)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Advertising and measurement through the Meta pixel<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU and USA<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>CookieYes<\/strong> (CookieYes Ltd)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Runs our cookie banner and records your cookie choices<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">UK and EEA<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>GTranslate<\/strong> (GTranslate Inc.)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Serves the translated language versions of this site. When you read a page in a language other than English, your request for that page passes through their servers<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">USA, under the safeguards in section 7<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Bacloud<\/strong> (UAB Bacloud)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Hosts the website and its database<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Lithuania<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Payment providers<\/strong>: Stripe, PayPal, Montonio<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Take and process payments, and prevent fraud at checkout. Bank transfer is also available. We never see or store your full card details<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU and USA<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Shipping and logistics partners<\/strong><\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Deliver your order<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU and the destination country<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Our accountants and professional advisers<\/strong><\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Accounting, tax and legal advice<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">EU<\/td><\/tr><\/tbody><\/table><p>We may also disclose personal data where we are legally required to, for example to a public authority acting within its powers.<\/p><h2>7. Transfers outside the EEA and the UK<\/h2><p>Some of the providers above are established in, or process data in, the United States. Where personal data leaves the EEA or the UK we rely on one of the following safeguards:<\/p><ul><li><strong>The EU-US Data Privacy Framework<\/strong>, and its UK extension, where the receiving company is certified under it. Google LLC, Meta Platforms, Inc. and Microsoft Corporation are certified.<\/li><li><strong>Standard Contractual Clauses<\/strong> approved by the European Commission, with the UK Addendum where UK data is involved, in every other case.<\/li><\/ul><p>You can ask us for a copy of the safeguard relied on for any specific transfer by emailing <a href=\"mailto:hello@celsiumwellness.com\"><span class=\"notranslate\">hello@celsiumwellness.com<\/span><\/a>.<\/p><h2>8. How long we keep it<\/h2><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">What<\/th><th style=\"border: 1px solid #ccc; padding: 8px; text-align: left;\">How long<\/th><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Marketing contact record and engagement history<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>24 months from your last engagement<\/strong> with our emails or site, then deleted or anonymised. If you unsubscribe we stop immediately and delete on the same schedule<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Consent evidence<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">For as long as we rely on the consent, and <strong>3 years after it ends<\/strong>, so we can show the consent was valid if it is ever questioned<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">A suppression record of your email address, if you unsubscribe or ask for erasure<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>Kept indefinitely.<\/strong> This is the minimum needed to make sure we do not email you again by mistake, and it holds nothing but your address and the fact that you opted out<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Order, invoice and payment records<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">For the period required by Lithuanian accounting and tax legislation<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Enquiries and support correspondence that did not lead to an order<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>24 months<\/strong> from the last message<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Website analytics data (Google Analytics)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\"><strong>No more than 14 months<\/strong><\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Session recordings and heatmaps (Microsoft Clarity)<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Recordings <strong>30 days<\/strong>, heatmap data <strong>13 months<\/strong>, as set by Microsoft<\/td><\/tr><tr><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">Cookie consent record<\/td><td style=\"border: 1px solid #ccc; padding: 8px; vertical-align: top;\">As stated in the <a href=\"\/cookie-policy\/\">Cookie Policy<\/a><\/td><\/tr><\/tbody><\/table><h2>9. Your rights<\/h2><p>Under the GDPR you have the right to:<\/p><ul><li><strong>Access<\/strong> the personal data we hold about you, and get a copy of it.<\/li><li><strong>Rectification<\/strong> of anything inaccurate or incomplete.<\/li><li><strong>Erasure<\/strong> of your data, where one of the grounds in Art 17 applies.<\/li><li><strong>Restriction<\/strong> of processing in the circumstances set out in Art 18.<\/li><li><strong>Portability<\/strong>: receive the data you gave us in a machine-readable format, or have it sent to another controller.<\/li><li><strong>Object<\/strong> to processing based on our legitimate interests.<\/li><li><strong>Object to direct marketing, including the profiling described in section 4. This right is absolute<\/strong>, and we will stop as soon as you tell us.<\/li><li><strong>Withdraw your consent at any time<\/strong>, as easily as you gave it, without affecting the lawfulness of what we did before you withdrew it.<\/li><\/ul><p>To exercise any of these, email <a href=\"mailto:hello@celsiumwellness.com\"><span class=\"notranslate\">hello@celsiumwellness.com<\/span><\/a>. We answer within one month, and will tell you if we need longer because the request is complex. There is no charge unless a request is manifestly unfounded or excessive.<\/p><p><strong>You also have the right to complain to a data protection supervisory authority.<\/strong> Ours is the State Data Protection Inspectorate of Lithuania (Valstybin\u0117 duomen\u0173 apsaugos inspekcija, VDAI), <a href=\"https:\/\/vdai.lrv.lt\/\">vdai.lrv.lt<\/a>. You may instead complain to the supervisory authority in the country where you live or work, for example the Data Protection Commission in Ireland or the Information Commissioner&#8217;s Office in the United Kingdom. We would rather you told us first so we can put it right, but you do not have to.<\/p><h2>10. Is providing your data required?<\/h2><p>Giving us your email address for marketing is entirely voluntary, and nothing stops you using the site if you do not. Order and delivery details are needed to perform the contract, so if you do not provide them we cannot fulfil an order.<\/p><h2>11. Security<\/h2><p>The site is served over HTTPS, access to our systems is limited to people who need it, and our providers are chosen partly on their security posture. No system is perfectly secure, and if a breach occurs that is likely to result in a high risk to your rights we will tell you and the supervisory authority as the GDPR requires.<\/p><h2>12. Children<\/h2><p>Our products and this site are intended for adults. We do not knowingly collect personal data from children. If you believe a child has given us their data, tell us and we will delete it.<\/p><h2>13. Changes to this policy<\/h2><p>We update this policy when what we do changes. The date at the top always tells you which version you are reading. Where a change materially affects how we use your data, we will tell subscribers by email rather than relying on you to re-read this page.<\/p><h2>14. Contact us<\/h2><p>K\u016brinys sau, UAB, Gedimino pr. 20-20, LT-01103 Vilnius, Lithuania<br \/><a href=\"mailto:hello@celsiumwellness.com\"><span class=\"notranslate\">hello@celsiumwellness.com<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: 25 September 2026 Previous version: 3 September 2026This policy explains what personal data we collect, why, what our legal basis is, who we share it with, how long we keep it, and the rights you have. If you only want to know about cookies and tracking, see our Cookie Policy . 1. 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