At CELSIUM Wellness, we are confident in the quality of the products we offer. Therefore, we provide a 5-year structural warranty for Thermal Saunas and a 2-year warranty for Craft Saunas and all other products. Equipment and components are covered under their manufacturers’ warranty terms, typically 2 years. Full terms of the warranty can be found in the user manuals, but here are the main points;

Thermal Saunas come with a 5-year warranty on the structure. Craft Saunas and all other products come with a 2-year warranty. All other parts, including heaters, control units, glass, lighting and other electrical components, come with a 2-year warranty. Both periods cover material and production defects and start from the delivery date.
The warranty is applicable only if the user has adhered to the guidelines outlined in the user manuals.
The warranty is invalidated if the sauna is not assembled by CELSIUM Wellness.
The applicable product-line warranty periods also apply to residential, commercial and trailer-mounted products: 5 years on Thermal Sauna structures; 2 years for Craft Saunas and all other products.
The warranty does not extend to natural wood characteristics such as discolouration, dimensional changes, or cracking due to fluctuating or excessive humidity.
Exclusions also apply to normal wear and tear from usage, as well as damages resulting from improper installation or misuse.
Weather-related damages, including those caused by thunder, are not covered under the warranty.
Damage resulting from incorrect installation by the client is also excluded from coverage.
The warranty will be void if unauthorised modifications or repairs are attempted, or if the product is used for purposes other than its intended function.
Incorrect storage or maintaining the product under inappropriate conditions will void the warranty.
To activate the warranty service, any defects must be reported to the seller within 7 days of discovery.
Contact Us

For any warranty-related inquiries or to submit a claim, please contact us at hello@celsiumwellness.com